Refund and Delivery Policy

  • Delivery Costs

    Shipping is based on the weight of each parcel. Order over $300 receive FREE delivery Australia-wide. Orders under $300 = $10 within WA and $35 interstate, unless otherwise specified. 

  • Dispatch and Delivery

    Glenarty Road will endeavour to dispatch wines within 3 days of the order and payment acceptance. Glenarty Road will use all reasonable endeavours to deliver by any requested or agreed date, however, it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.

  • International Shipping

    For all international wine orders please contact us at wine@glenartyroad.com.au to discuss unique pricing and delivery costs.

  • Proof of Age

    Goods will not be delivered to persons under the age of 18 years. Glenarty Road may request that the person who receives the goods provide evidence of proof of age and Glenarty Road shall presume that anyone at the nominated delivery address who receives the goods is authorised to do so.

  • Packs and Availability

    Orders must be in straight 6pks or straight 12pks of the product codes on offer. All wines are offered for sale subject to availability. If the product is out of stock, Glenarty Road will contact the purchaser and offer either a substitute wine of at least equal quality or issue a credit to your credit card account to the amount that has been charged.

  • Damaged in Transit

    In the event that you receive a product that appears to have been Damaged in Transit you should:

    (i) Refuse to accept delivery of the product.

    (ii) Direct the Courier to Return Goods to Sender.

    (iii) Notify our Customer Service Staff immediately. Please contact;

    info@glenartyroad.com.au

    If you have already accepted delivery, and then notice that the product appears to have been damaged during transit, you should notify our Customer Service Staff immediately, so we can process the return as "Damaged in Transit".