- DISCOUNT | Your 20% discount code will be emailed to you shortly after you sign up, with reminders each season. Use it on our online store OR let us know you are a collective member when visiting the farm for 20% off all take away wine purchases + a complimentary tasting + 10% off farm tours..

- FREE DELIVERY | You get free delivery on your seasonal Farm Collective orders. You can also add additional one off wines to this order by logging in to your profile on our website. additional wines must be in multiples of 6 or 12 and already have your 20% off applied.

- COLLECTIVE CONCIERGE | Our Collective Concierge is an exclusive service to help our members have the best experience at the farm. We will send convenient notifications to let you know when to book over our busy times and exciting updates. We also invite and encourage you to reach out via email when you are planning to visit the farm so we can assist with booking and elevating your experience.

- FIRST ORDER | Your first order will be processed at the check out and sent to you straight away. This will officially sign you up to the Farm Collective and your credit card details will be encrypted and saved in our secure system.

- SUBSEQUENT ORDERS | Your following order will be automatically processed and charged three months later on the 1st of the month. We will send you an email notification two weeks before your order is due to be processed.

- FAILED PAYMENT | If your card fails you will automatically be notified and our system will retry the payment 3 times over the coming week. Following this we will reach out with a call or email to assist you.

- PAYMENT DETAILS - You can easily update your payment details by logging in to your online profile and click 'Manage Subscription' OR email us at wine@glenartyroad.com.au OR phone/text 0475 085 30.

- DISPATCH | Once your order has been processed we will endeavor to dispatch your order asap or within 3 days if it is over the weekend or public holiday. Once dispatched you will receive an email from Australia Post with your tracking information.

- DELIVERY TIME | On average deliveries to Perth take 3 to 5 working days. Rural WA + Eastern states can take up to 2 weeks. Delays may occur around christmas and busy trading times depending on Australia Post.

-TRACKING | You can easily track or redirect your delivery with the tracking number sent in the automated Australia Post email. Please use the Australia Post services for delivery related queries. If your delivery is damaged please get in touch with us as soon as possible so we can arrange a return and replacement asap. Delivery and Returns policy.

- NOTIFICATIONS | We will send you an email two weeks before your order is scheduled to be processed. We will also send you updates and love letters from our Collective Concierge service. 

- EMAIL | Our primary form of contact is via email. We will also send a text message to remind you of upcoming order. Please be sure your email address and phone number is correct and up to date. Also check your junk or promotions folder on occasion just in case we accidentally end up in there.

- GET IN TOUCH | To reach us please email wine@glenartyroad.com.au or call our Collective Manager - Elena on 0475 085 305.

- ONLINE PROFILE | You get full access to your profile on our website. Simply login and click 'Manage Subscription' to access your profile and order details.

- RESCHEDULE + SKIP + PAUSE DELIVERY | Going on holiday? Need a break? You have total flexibility to reschedule, skip or pause your delivery BEFORE your order is processed. Simply login to your profile to manage.

- CANCEL MEMBERSHIP | Your subscription is a minimum of 4 deliveries. Once your 4 deliveries are complete you can simply cancel on your online profile or by emailing us at wine@glenartyroad.com.au. If your circumstances change and you need to cancel before please email us. Please note there is a cancellation fee involved in cancelling before the minimum 4 deliveries.

- You commit to taking a minimum of 4 deliveries and acknowlegde that you will automatically receive a delivery every 3 months until you say stop.

- You must be 18 years or older

- It is your responsibility to reschedule or pause your delivery before the order + update an changes to your contact details, address or credit card online or by emailing us.

- All your details will be confidential and your credit card details will be safely stored and encrypted for the purpose purchasing your Farm Collective wine club only. 

- If you any problems with delivery or your wine is damages please contact us as soon as possible.